Contact Details

I am a learning provider...

I want to apply to become an ILA Scotland registered provider... ILA Provider applications have closed for the remainder of this financial year. There is no set date as yet for the re-opening of ILA Provider applications. We will keep the position for 2012-13 under review and publish any announcements on the ILA Scotland website in due course.

A course I submitted in to PROMT is not appearing in the ILA booking zone... The Information Services Team aim to process course submissions within 5 working days of receipt. Once a course has been approved for funding, please note it takes up to two working days for the course to appear in the ILA secure zone. If this time has been exceeded and you are concerned that a course has not been processed please contact us on 0141 285 6100 or email info.services@sds.co.uk 

My course was processed more than two working days ago and is still not appearing in the ILA booking zone... This may need further attention; please contact the information services team on 0141 285 6100 or email info.services@sds.co.uk.

I am having a problem making a booking using the ILA secure zone... For enquiries directly related to the ILA secure booking zone please contact SAAS on 0845 111 0699 or email saas_ila@scotland.gsi.gov.uk.

I am trying to make a booking but the ILA secure zone does not recognise my username or password...
For enquiries directly related to the ILA secure booking zone please contact SAAS on 0845 111 0699 or email saas_ila@scotland.gsi.gov.uk.
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I need to check the status of a learner’s account as it is not recognised by the system... In the first instance please contact the learner to verify their account number is correct. If the learner cannot confirm this, please ask the learner to contact the learner helpline on 0808 100 1090.

I’m trying to book a learner on to a course and see the message 'Bookings cannot be made at this time'... The learner does not currently hold a valid account, please ask the learner to contact the learner helpline on 0808 100 1090.

I am interested in the Flexible Training Opportunities Scheme... For information on FTO please contact the helpline on 0800 783 6000. You can also find useful information on our Skills Development Scotland website .

I am a learner...

I need advice about applying for an ILA account... Please contact the learner helpline on 0808 100 1090

I want to check the status of my ILA account... Please contact the learner helpline on 0808 100 1090

I am looking for information about a course I am interested in... Please contact the learner helpline on 0808 100 1090

Further contact information...

Information Services Team
For help with your course information, general ILA queries or to register on the NLOD, contact the Information Services team:
Tel: 0141 285 6100
Email: info.services@sds.co.uk

Service Desk
For technical support contact our Service Desk:
Tel: 0800 688 8288
Email: servicedesk.enterpriseis@atosorigin.com

Branding Team
For enquiries about becoming a Skills Development Scotland branded learning centre, please contact:
Email: branding@sds.co.uk

Student Award Agency for Scotland (SAAS)
For enquiries regarding ILA payments and bookings, please contact SAAS on:
Tel: 0845 111 0699
Email: saas_ila@scotland.gsi.gov.uk

Individual Learning Accounts Scotland (ILA)
For any ILA Scotland provider related enquiry contact the ILA Scotland provider helpline on:
Tel: 0141 285 6104
Email: administrator@ilascotland.org.uk

Individual Learning Accounts Scotland (ILA) - Learner Support
Learners should call the ILA Learner Helpline to set up a learner account or check on the status of an old account:
Tel: 0808 100 1090